Usability
Usability is a measure of the quality of a user’s experience in interacting with information or services. It is about making web sites easy for customers to find the exact information they need when they need it. Usability is affected by a combination of factors including look-and-feel, navigation, interface design, information architecture, accessibility and compatibility.
Accessibility
Information on the Web is accessible when it achieves the highest level of usability - it means that everyone can find and use it. Offering equal access to disabled users is compelling, helps to build Web site audience and grow a loyal customer base.
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